Thursday, June 21, 2007

Almost ten years made worthwhile by one little Crumpled up Zero



Ahhh the Retail Gods are smiling down on me. At my work there is a slogan written on our wall in big bold letters saying, "100% Satisfaction Guaranteed." This statement cannot possibly be true, because, never are we as humans fully satisfied. It's not in our nature. And supposing we could be satisfied, I highly doubt that it would be at a Retail store that you would find that kind of satisfaction, but my workplace guaranteed it...until yesterday. It occurred to me and a couple of my co-workers that a reasonable amount of satisfaction would be around 10%. I mean I think I can provide a customer with 10% satisfaction. That seems achievable. It was almost a miracle...or at least that is what we are going to call it at this time, when the second Zero, in our 100% satisfaction guaranteed sign up and "fell off" the wall. "10% satisfaction guaranteed." I can't wait for the inevitable to happen...the irate customer enters the store already angry because he can be...he is the customer...and that makes him special. He starts to yell at me..."BLAH BLAH BLAH...I'm not happy...BLAH BLAH BLAH..." I look at his dog chewed glasses and lenses with tire marks on them and explain that they are not covered by our warranty.....He slowly turns around...eyes searing with intensity...His finger pointing with adversity...He turns to the sign that has supported his horrendous behavior so reliably when he has complained in the past..and he knows where this sign is by some weird magnetic force...He goes to recite the words on the wall...He pauses...He's speechless...I say, "Have a nice day sir...Keep your dog away from your glasses next time."

I know I won't get away with anything like that the customers will just find another sign somewhere in the building so they can have their little hissy fit and get their way..but it gives me great joy to look up at that sign, and consider the possibilities...10% a perfectly reasonable amount of satisfaction...

Monday, June 11, 2007

Boston...to be continued...










Walking the narrow streets of Boston was a feast for my senses. My eyes danced from building to building, as I marveled at the history that was contained in the walls of the beautifully maintained architecture. The aroma of the fresh sea air was even evident in the densely populated areas of the city, and although you could still smell the street hotdogs cooking, and cigarette smoke as you walked by a group of smokers, the ocean made the city air that much more refreshing. I tasted the famous New England Clam Chowder at the Quincy Market, which was definitely a treat for my taste buds. A well connected city, it was easy to walk or hop on "the T" (Subway) to the next destination. I guess one thing I love about cities, is that I get lost in the moment. I can walk for hours, and until I am relaxing after the day is done, I don't even notice my aching feet. The first day we were there we just wandered the downtown theatre district, from Boylston St. down Washington, around Tremont St. That night we went to watch a movie, and almost missed the last train back to our Hostel. The Hostel was right around the corner from historic Fenway Park, where the Red Sox Play their home games. The first two nights we were there the Sox were playing and the streets were packed with eager fans, filled with excitement. There were more people then cars, and the people literally filled the streets. Monday I spent a little more time downtown, and checked out a few places near the hostel but didn't venture too far. Tuesday I hopped on the T, and went to Copley Square. I visited the Boston Public Library another historic building in Boston. From across the street I noticed a building of such beautiful antiquity that I had goosebumps. Certain things in this world always captivate me, one of those things would definitely be history and places where history is embedded in it's very structure, sort of frozen in time. Everything else around it has proceeded into the future, but these few old things have resisted this world of the future. Trinity Church is one of these places. I walked up to the church and had that sense of not being alone. This is a sense I get when I visit old places. I don't know if it's ghosts, or just the strong history of these places living and breathing in every stone, and statue. The outside of the building stands out because there are statues of the saints on the side of the building. A pigeon landed on the hand of St. Peter and I snapped a picture. It was interesting to see the artwork that this architect put into every single aspect of this building. I walked all around the building. The courtyard damp with rain, and a lone statue standing amongst the flowers in the garden. The staircase leading up to a red door that has been etched with graffiti as if to remind you that you are not back in time. I met up with a New Yorker at the church who told me that you could tour the inside of the church as well, so I walked up to the front door. I went downstairs first to pick up my little visitors guide, and then I entered the sanctuary. I could feel that stirring feeling again, like there were old souls lingering there. The stained glass windows were some of the most beautiful I have seen. It was as if the characters of the bible had come alive in them. There were murals painted so beautifully it almost moved me to tears, because it was truly art of the most passionate in nature. I was incredibly moved by all the artwork, from the statues engraved into the very walls of the church, to the carved pews and wooden glory all around me. It was truly magnificent. I happened upon this church by accident and thank heaven I did, and if you ever go to Boston, hop on the T, and get off at Copley Square, glance across the street and be sure to experience this church where every brick and stone, wooden plank, and piece of glass was meticulously created as a piece of artwork to be enjoyed for centuries to come.